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<text>
<s id="1">
 <w id="w1.1">ANNUAL</w> 
 <w id="w1.2">REPORT</w>
</s>
 
<s id="2">
 <w id="w2.1">To</w> 
 <w id="w2.2">the</w> 
 <w id="w2.3">Minister</w> 
 <w id="w2.4">for</w> 
 <w id="w2.5">Arts</w>
 <w id="w2.6">,</w> 
 <w id="w2.7">Heritage</w> 
 <w id="w2.8">and</w> 
 <w id="w2.9">the</w> 
 <w id="w2.10">Gaeltacht</w>
 <w id="w2.11">:</w>
</s>
 
<s id="3">
 <w id="w3.1">MISSION</w> 
 <w id="w3.2">STATEMENT</w>
</s>
 
<s id="4">
 <w id="w4.1">To</w> 
 <w id="w4.2">ensure</w> 
 <w id="w4.3">fairness</w> 
 <w id="w4.4">for</w> 
 <w id="w4.5">all</w> 
 <w id="w4.6">by</w> 
 <w id="w4.7">dealing</w> 
 <w id="w4.8">in</w> 
 <w id="w4.9">an</w> 
 <w id="w4.10">efficient</w>
 <w id="w4.11">,</w> 
 <w id="w4.12">professional</w> 
 <w id="w4.13">and</w> 
 <w id="w4.14">impartial</w> 
 <w id="w4.15">manner</w> 
 <w id="w4.16">with</w> 
 <w id="w4.17">complaints</w> 
 <w id="w4.18">regarding</w> 
 <w id="w4.19">difficulties</w> 
 <w id="w4.20">in</w> 
 <w id="w4.21">accessing</w> 
 <w id="w4.22">public</w> 
 <w id="w4.23">services</w> 
 <w id="w4.24">through</w> 
 <w id="w4.25">the</w> 
 <w id="w4.26">medium</w> 
 <w id="w4.27">of</w> 
 <w id="w4.28">Irish</w>
 <w id="w4.29">.</w>
</s>
 
<s id="5">
 <w id="w5.1">To</w> 
 <w id="w5.2">provide</w> 
 <w id="w5.3">clear</w> 
 <w id="w5.4">and</w> 
 <w id="w5.5">accurate</w> 
 <w id="w5.6">information</w>
 <w id="w5.7">:</w>
</s>
 
<s id="6">
 <w id="w6.1">·</w> 
 <w id="w6.2">to</w> 
 <w id="w6.3">the</w> 
 <w id="w6.4">public</w> 
 <w id="w6.5">in</w> 
 <w id="w6.6">relation</w> 
 <w id="w6.7">to</w> 
 <w id="w6.8">language</w> 
 <w id="w6.9">rights</w>
 <w id="w6.10">,</w> 
 <w id="w6.11">and</w>
</s>
 
<s id="7">
 <w id="w7.1">CONTENTS</w>
</s>
 
<s id="8">
 <w id="w8.1">Background</w>
</s>
 
<s id="9">
 <w id="w9.1">It</w> 
 <w id="w9.2">has</w> 
 <w id="w9.3">been</w> 
 <w id="w9.4">an</w> 
 <w id="w9.5">enjoyable</w> 
 <w id="w9.6">and</w> 
 <w id="w9.7">beneficial</w> 
 <w id="w9.8">year</w> 
 <w id="w9.9">in</w>